ideally only from the expert
IT monitoring solutions take care of the automated monitoring of hardware, software, networks and communication. Most monitoring solutions consist of a software package with corresponding sensors, which check the functioning of individual services or hardware components. The data gained from this can be provided in automated reports. IT monitoring solutions are usually billed based on the number of sensors required.
But take note! Those who want to ensure that their company IT works as smoothly and as efficiently as possible should check very carefully what the monitoring solution being offered actually does.
Not all hardware that needs to be monitored can be monitored with standardised sensors. What’s more, many services, such as e-mail, can only be controlled reliably with a larger number of sensors. This results in much higher costs for the company than originally expected. It is also virtually impossible for laypeople to make well-founded statements on the possible risk of outage based on the flood of notifications, and those who commission a monitoring service provider to provide support in the cloud should be clear that all information about their IT system and even the access details for crucial IT applications in the company thus become available in the cloud.
All things considered, in our view, IT monitoring solutions are only as good as the IT expert who knows the needs of the company personally and, based on these, puts together the ideal monitoring components, takes care of the professional installation of the solution and who is able to interpret the performance data efficiently and quickly based on his experience.
We have thus developed our innovative IT monitoring service by dawin specifically for companies that do not wish to invest in establishing and maintaining their own IT department or who do not want to make their company IT system available in the cloud. This service consists of an individually configured monitoring solution, called the noobox (network operations outsourcing box), and assisted notification monitoring, as well as – on request – support for faults by our IT experts.
With the IT monitoring service by dawin, control over one’s own IT monitoring remains with the customer, while it is monitored by dawin IT experts and, upon request, either operated in parts or as a complete IT infrastructure.
Our customers concentrate on their core business and benefit from our IT expertise and high quality of services.
The benefits of the IT monitoring service by dawin are clear to see.
- Data sovereignty and IT systems remain in-house
- Optimum consideration of individual company needs and workflows
- Access to expertise and support from IT experts
- Low operating costs with simultaneous increase in productivity
- Better transparency of IT performance with predictable costs
- Increased focus on core competencies
- Increased productivity of internal staff
- Better quality of service
- Accelerated use of new applications and ROI
- Access to the latest technologies and specialist staff
- Proactive measures before faults occur